Privacy Policy oasis88 – Our Commitment Protecting Your Personal Data

This Privacy Policy explains how oasis88 (operating at oasis88.vip) collects, uses, stores and protects your personal information. By using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully and contact us if you have any questions.

Oasis88 collects your personal information through several means — either provided directly by you during registration, or collected automatically as you use our platform. Below is a summary of the types of data we collect:

Every piece of information we collect is used for legitimate and specific purposes. We do not use your data beyond what is necessary to provide you with a quality service.

Primary Purpose of Data Use:

• Account management: Verify your identity, process registration and manage your player account securely.
• Transaction processing: Process deposits, withdrawals and all financial activities on the platform accurately and promptly.
• Platform security: Detect and prevent fraud, money laundering, unauthorised access and other illegal activities.
• Service improvements: Analyse usage patterns to improve platform performance, refine the interface and introduce relevant new features.
• Service communications: Send important notifications about your account, terms updates, promotions and relevant service information.
• Legal compliance: Fulfil reporting obligations to relevant authorities when required by Malaysian law.

We will not use your data for third-party marketing, advertising profiling, or any purpose unrelated to delivering oasis88 services.

Oasis88 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with specific parties:

• Payment service providers: Transaction details that must be shared with payment processors such as DuitNow, FPX and local banks to complete transactions.
• Technical service providers: Companies that help us operate the platform's technical infrastructure, subject to strict confidentiality agreements.
• Legal authority: When required by court order, criminal investigation or reporting obligations under Malaysian law, including AML (Anti-Money Laundering) requirements.
• Game providers: Minimum game data required by third-party game providers to ensure game integrity and fairness.

Protecting your data is our top technical and operational priority. We continuously invest in security infrastructure to ensure your data remains protected at all times.

Security Layers We Use:

• SSL/TLS 1.3 Encryption: All communications between your browser or app and oasis88 servers are fully encrypted.
• AES-256 Database Encryption: Data stored in our databases is encrypted using the same security standards applied by financial institutions.
• Role-based access control: Only authorised staff who need access to perform their duties are permitted to view player data.
• 24/7 monitoring: Intrusion detection and anomaly monitoring systems operate around the clock to identify and respond to any threats promptly.
• Regular security audits: Independent security assessments are conducted periodically to identify and address any vulnerabilities.

While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within 72 hours of the breach being identified, in line with industry best practices.

Oasis88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, display mode and game choices to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how players use the platform so we can make relevant improvements. This data is collected in aggregate and does not identify individuals.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. The oasis88 mobile app uses similar local storage mechanisms for the same purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have important rights regarding your personal data. oasis88 respects and facilitates the exercise of these rights.

To exercise any of the rights above, contact our customer support team via live chat on the platform or mobile app. Requests will be processed within 30 working days.

Oasis88 does not retain your data longer than necessary. Retention periods depend on the type of data and the applicable operational or legal requirements.

• Active account data: Retained for the duration your account is active plus any additional period required for tax and audit purposes.
• Financial transaction records: Retained for seven (7) years in line with Malaysian financial and tax legal requirements.
• Security logs: Retained for 12 months for security incident investigation purposes if required.
• Marketing data with consent: Retained until you withdraw your consent.
• Closed account data: The minimum data required by law is retained for the specified period, after which your data will be permanently deleted or anonymised.

If you have any questions, concerns or complaints about how oasis88 handles your personal data, our team is ready to help. We take every privacy-related feedback seriously.

How to Contact Us:

• Live chat: Click the chat button within the oasis88 platform or mobile app. Available 24/7.
• Email: Send your privacy enquiries to [email protected] (displayed as text only).
• Response time: All privacy inquiries will be responded to within 3 business days.

For complaints that cannot be resolved directly with oasis88, you have the right to submit a complaint to Personal Data Protection Department (PDPA) Malaysia responsible for overseeing PDPA compliance in Malaysia.

Oasis88 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via your registered email or an in-platform notification before the changes take effect. The "Updated" date at the top of this document reflects the latest version of this policy.